— What Relay does

IT support & advice to keep your business moving.

Relay helps small and medium businesses understand, improve, and look after the systems they rely on—without the overhead or distance of a big IT helpdesk. Think of it as having a steady internal IT person, whether you work alone or lead a growing team.

01

Start with clarity

Systems review & clear direction

Understand what you have, what is getting in the way, and what deserves attention next.

What this can include

  • A plain-English map of current systems, suppliers, and ownership
  • Risks, gaps, and avoidable complexity called out early
  • A practical roadmap or second opinion before you commit
02

A credible digital front door

Websites & online presence

Bespoke websites and online stores that feel credible, work cleanly, and remain manageable after launch.

What this can include

  • Shopify stores and considered content websites
  • Useful integrations, catalogue workflows, and practical administration
  • Domain, DNS, analytics, and launch foundations handled properly
03

The day-to-day foundations

Microsoft 365, Google Workspace & domains

Everyday business systems set up, simplified, and documented properly.

What this can include

  • Microsoft 365 (Office 365) and Google Workspace: email, calendars, shared files, users, licences, and access
  • Domains, DNS, migrations, and ongoing administration
  • Clear documentation that does not depend on one forgotten password
04

Know where you stand

Security & backup readiness

A practical review of how your accounts, devices, and business data are protected—and what to improve first.

What this can include

  • Security posture, permissions, sign-in protection, and account access
  • Update and device hygiene without unnecessary complexity
  • Backup coverage, ownership, and recovery readiness
05

Make the basics dependable

Networks & secure ways of working

Dependable internet, Wi-Fi, and access for the places your team actually works.

What this can include

  • Business Wi-Fi and internet that stay out of the way
  • Safe, simple access for remote and hybrid work
  • Supplier coordination and a clearer view of what connects where
06

Keep it in good order

IT support & ongoing care

Your own IT person to help with email, account access, software issues and everyday questions, with support agreed around your business.

What this can include

  • Everyday IT troubleshooting, account administration, updates and routine maintenance
  • Security follow-ups, supplier coordination, licences, and documentation
  • Larger development and project work scoped separately and clearly

When to call Relay

Support for the real situation.

Things have become unclear

Accounts, email, domains, access, or suppliers have accumulated over time and nobody has the full picture.

You are making a change

You are growing, moving systems, opening a new site, or simply want the next decision to be a better one.

You want a second opinion

A quote, recommendation, or technical problem needs a calm review before you commit time or money.

How it works

Clear from the first conversation.

  1. 01

    Start with the rough version

    Share what is changing, confusing, or not working as it should.

  2. 02

    Get a useful next step

    We turn the situation into a proportionate plan, with priorities that make sense.

  3. 03

    Make it stick

    Improvements are carried through carefully, with a steady person to call afterward.

Ways to work with Relay

One-off work, ongoing care—or a bit of both.

Every engagement is shaped around the work at hand. The scope and fee are clear before anything begins.

Systems review

A focused review, plain-English findings, and a sensible plan for what to do next.

One-off support

Practical help with a particular issue, improvement, setup, or piece of technical housekeeping.

Projects & improvements

Planned changes such as a new system, website, migration, network improvement, or security work.

Relay Care

Ongoing technical care for businesses that want a steady IT person in their corner—without hiring one, and without a big IT company in between.

When a need calls for specialist depth or round-the-clock monitoring, Relay will say so and help coordinate the right expertise.

— A different kind of technical support

One person who understands the context, not a helpdesk handoff.

Relay is for one-person businesses and growing teams that value sensible advice, a clear next step, and continuity after the initial work is done.

Start a conversation See selected work