Start where
you are.

Is an IT problem holding up the workday, or is your business ready for a change? Tell me what’s going on. You don’t need a technical brief.

A reply within one working day.

The conversation
Tell me what’s happening.
Tell me how the problem is affecting your work, or what you’d like to change. A few details about your setup and timing are enough to start.
A free chat with me about what you need.
The plan
Know the cost before anything starts.
I’ll tell you what I’ll do and when I can start. One-off help is $100 an hour, billed in one-hour blocks; projects get a fixed quote. If I need access to anything, we’ll set that up together first.
The cost, agreed before I start.
The work
I do the work and check it with you.
If something turns out to need a different approach or extra time, I’ll talk it through with you before going any further.
A check-in before anything needs to change.
The handover
Everything handed over and explained.
You get the account details and notes on what changed. The setup stays under your control, and you can come back to me if you need help later.
You know what changed and where to turn for help.

You don’t have to decide first. Compare the options, or just tell me what’s going on.

Tell me what’s happening.